Resolve faster.

Deflect more.

Cut cost per ticket.

Actionbooks automatically resolve common ticket types: returns, billing disputes, password resets, account changes. When the AI closes a ticket end-to-end, it never reaches a human agent. Teams using delight.ai see an average 73% deflection rate within 90 days.

An AI customer service agent handles inbound requests across chat, email, and messaging without a human in the loop. Unlike basic chatbots, delight.ai follows structured Actionbooks, integrates natively with your helpdesk, and coordinates across internal teams on complex tickets.

Sendbird Desk is included. No extra license required. When the AI escalates to a human agent, the full conversation history, customer context, and AI summary transfer in one thread. The agent picks up without asking the customer to repeat themselves. See all available integrations.

Yes. Delight.ai is SOC 2, HIPAA, and GDPR compliant, built on Sendbird's enterprise-grade infrastructure. Trust OS provides full observability, per-resolution audit trails, and access controls purpose-built for healthcare, financial services, and insurance.

Actionbooks define the exact resolution path for each ticket type: what to collect, what actions to take, and when to escalate. The AI executes the playbook, not freeform generation. No improvised responses. No off-script risk.

AI customer service is reactive: deflecting inbound volume, resolving tickets, and cutting cost per interaction. AI customer care is proactive: personalized outreach, follow-through, and long-term loyalty. Delight.ai covers both. This page focuses on the customer service use case. See how delight.ai handles proactive customer care →