Every appointment kept, every subscription renewed, nothing left to chance.

Delight.ai's AI agent is built for organizations that sell, ship, or renew care directly to a patient: health plans and payers, diagnostic and precision medicine platforms, pharma DTC and patient portal brands, and healthcare distributors. It handles the appointment scheduling, coverage checks, and renewal follow-up that come with selling or delivering care directly to a patient.

Yes. Proactive outreach is a core part of delight.ai, not an add-on. It reaches out before a prescription refill, subscription renewal, or follow-up appointment lapses, instead of waiting for the patient to notice and call in. That outreach runs over voice, SMS, or chat, and carries full context from every prior interaction.

Yes. Delight.ai runs on HIPAA-compliant infrastructure, with SOC 2 Type II, ISO 27001, and ISO 42001 certification, plus GDPR and CCPA coverage. Trust OS gives full observability into every AI interaction, so you can see exactly what the agent said, why, and when, and every interaction is auditable rather than a black box.

No. Delight.ai handles the administrative and logistical work around care: booking, coverage checks, refill reminders, and follow-up. It does not diagnose, recommend treatment, make clinical decisions, manage medication regimens, or adjust dosing. Clinicians and care teams keep that authority. The AI takes routine work off their plate so they can spend more time on the moments that need a person.

Delight.ai connects to the insurance, eligibility, and payer systems a health and wellness business already runs on, so coverage and copay answers come from a real account lookup, not a guess. Exactly which systems are in scope depends on your stack.

A generic FAQ chatbot answers from static content and stops there. A patient portal is where information like results, balances, and messages already lives, but the patient has to log in and check it. Delight.ai pulls from that same portal and reaches out proactively the moment something changes, books and reschedules directly, and remembers the patient across every channel and visit, instead of waiting for them to go find it.

When evaluating a patient engagement platform, prioritize compliance credentials, depth of integration with your existing insurance and eligibility systems, language coverage for your patient population, and measurable outcomes like no-show rate, front-desk call volume, and refill or renewal completion. Delight.ai's AI agent is built on HIPAA-compliant infrastructure and gives your team full oversight through Trust OS, so you can verify accuracy before trusting it with real patient interactions.

Delight.ai's AI agent uses conversation-based pricing, so unit cost goes down as usage scales instead of a flat per-seat fee, and a Desk seat is included at no additional cost. Exact pricing depends on your patient volume, channels, and the systems it needs to connect to. Contact sales for a quote based on your organization's needs.