Ensure patients are prepared before they arrive
From the moment patients schedule an appointment to ongoing care management, delight.ai delivers proactive, personalized support that reduces wait times, prevents no-shows, and improves health outcomes.
Appointment scheduling & reminders
Insurance coverage verification & inquiries
Prior authorization status checks
Pre-visit instructions
Support patients throughout their visit
Keep patients moving during their visit. Handle check-in, answer questions in any language, and verify insurance in real-time while your team focuses on care delivery.
Arrival & check-in support
Proactive physician reminders
Insurance authorization & bill payment eligibility
Keep patients engaged between appointments
Bridge the gap between visits with proactive appointment reminders, prescription alerts, and billing support. Turn drop-offs into completed care plans automatically.
Discharge instructions & follow up care
Prescription refills & pharmacy coordination
Preventative care reminders
Ongoing care management
Build. Test. Evaluate. Repeat. AI for healthcare is here.
Trust OS: Responsible AI powered by observability, oversight, and control.
- BuildBuild with confidence and ease. Design, test, and launch your AI agent in days, not months, using tools that simplify every step.
- TestValidate early, before it matters. Detect, analyze, and fix potential issues long before they impact your customers.
- EvaluateStay in control, always. Monitor results in real time, measure impact, and continuously optimize your business performance.
Build-Test-Evaluate loop
AI you can trust, continuously tested and improved with every conversation to enhance accuracy and reliability.
Trust OS
A foundational system giving brands full visibility, oversight, and control for transparent and compliant AI operations.
A Sendbird product proven at scale
Built on Sendbird’s enterprise-grade infrastructure, trusted by global brands and powering billions of conversations.
Healthcare results you can measure
From appointment scheduling to billing support, delight.ai's healthcare AI agent helps you improve patient outcomes one interaction at a time.
Reduce no-show rates
Proactive appointment reminders and easy rescheduling keep patients engaged.
Lower cost per resolution
Automate routine inquiries and free your staff to focus on complex cases.
Higher patient satisfaction (CSAT)
Personalized, empathetic support builds trust and improves the patient experience.
Faster resolution times
Instant responses to common questions reduce patient frustration.
Patients want more AI in healthcare than you'd expect.
Powering 7 billion conversations
every month. Ready for yours.
Enterprise-grade scalability and reliability
Built on the world’s #1 communications API platform, trusted by industry leaders from on-demand, healthcare, retail, and more.
Ironclad security and compliance
Our infrastructure meets the highest degree of compliance and security requirements, including GDPR, SOC 2 (Type II), HIPAA/HITECH, ISO 42001.
Privacy-first data governance
Your data remains yours—never accessed, used, or shared. With PII protection, AES256 encryption, data masking, and region-specific storage, all secured by TLS 1.3 security.
Healthcare AI agent FAQs
Find answers to common questions about healthcare AI agents.
A healthcare AI agent is an AI-powered system that uses natural language processing to automate repetitive tasks and reduce administrative burdens. Specifically, it can handle real-time patient interactions around scheduling, insurance questions, and billing support so that your team can focus on patient care.
Although some AI agents for the healthcare industry can be trained to do so, delight.ai does not analyze CT scans, MRIs, or other diagnostic images. Instead, our AI agents work to improve patient engagement and satisfaction by handling administrative tasks and workflows around care.
Delight.ai is built on HIPAA-compliant infrastructure from the ground up. All patient data is encrypted at rest and in transit using AES256 and TLS 1.3. We maintain strict access controls, conduct regular security audits, and provide full audit trails for every interaction. Our platform is also SOC 2 Type II, ISO 27001, and GDPR compliant, ensuring the highest standards of data protection for patient information.
Yes. Delight.ai can integrate with EMR systems, billing platforms, and healthcare knowledge bases. Our AI agent can access patient records, verify insurance coverage, check prior authorizations, and coordinate care across your existing systems—all while maintaining HIPAA compliance and data security.
Delight.ai is trained on healthcare-specific knowledge and can be customized with your healthcare organization's medical protocols, procedures, and terminology. The AI agent understands medical jargon and translates it into plain language that patients can understand. With Trust OS, you maintain full control and oversight to ensure clinical accuracy in every interaction.
Delight.ai supports 100+ languages, making it ideal for diverse patient populations. This multilingual capability ensures that language barriers don't prevent patients from getting the care and support they need, improving accessibility and health equity across your patient base.
The AI agent is designed to handle sensitive healthcare topics with empathy and appropriate escalation. For complex medical questions or emotionally charged situations, the agent seamlessly transfers to human healthcare professionals while maintaining conversation context. All interactions are monitored through Trust OS to ensure tone, accuracy, and compliance.
Yes. Delight.ai can proactively engage patients through voice, SMS, email, and chat for appointment reminders, prescription refills, lab result notifications, and post-discharge follow-ups. This proactive outreach helps reduce no-shows, improve medication adherence, and close gaps in care before they impact patient outcomes.
