The retail AI that drives revenue 
across every shopping journey

Ecommerce AI agents understand context, intent, and tone—creating conversations that feel natural and human. Unlike traditional chatbots, they adapt and learn from every interaction, using real-time data to guide customers more effectively and help them find what they need. They can also provide proactive service—for example, reaching out to customers when they know there is a delivery delay.

Delight.ai’s AI agents respond instantly to common questions and personalize each interaction using customer and order data. They reduce wait times and free your team to focus on high-value conversations that build customer trust and loyalty.

AI agents simplify every step of shopping—from discovery to checkout. They offer tailored product recommendations, answer questions in seconds, and create a smooth, conversational experience that keeps customers coming back.

Yes. Delight.ai scales automatically to support higher traffic during busy retail periods. Built by the same team behind Sendbird, our platform inherits proven communications infrastructure trusted by global enterprises for its 99.9% uptime and low-latency performance. That same reliability keeps your AI agents responsive and dependable during even the busiest seasons.

Delight.ai connects across all major customer touchpoints—web chat, mobile apps, social messaging, email, and calls with a voice AI agent—so your brand can provide consistent, high-quality service wherever customers choose to engage. If a call drops, delight.ai can proactively re-engage the customer through another channel.

You can train your AI agent much like you would onboard a new team member. Upload product and brand information, define workflows, and test responses with real customer data. The agent continues to learn over time to stay aligned with your business and tone of voice. You can head over to our AI agent builder guide to learn more.

Yes. AI agents handle routine inquiries while your human team focuses on more complex or sensitive issues. When a handoff is needed, it happens seamlessly—so customers experience a single, connected conversation every time.

Delight.ai combines automation, real-time insights, and conversational intelligence to personalize every interaction. From product recommendations to order tracking, each capability is designed to deliver faster, more accurate, and more intuitive service. All of this runs on the Agent Memory Platform (AMP) and Trust OS, ensuring your AI operates responsibly and predictably as it learns.

Delight.ai is powered by Trust OS, our foundation for responsible and reliable AI. Trust OS combines observability, human oversight, and continuous testing to ensure every agent behaves transparently and performs as intended. Each interaction is monitored for tone, clarity, and consistency, helping your AI respond with accuracy and empathy at every step. Learn more about Trust OS.

Data security is built into every layer of the platform. Delight.ai uses advanced encryption, privacy-first data governance, and compliance with standards like SOC 2, GDPR, and ISO 27001 to safeguard customer information at all times.